About

If you care about customer experience then this channel is your place to be! This channel is about customer experience and customer centricity in a digital world. In my videos, I keep people updated about the latest trends in customer experience, customer service and customer centricity. Helping companies to make their customers happier is the core of my passion. I believe in a bright future where companies play the long-term game with their customers. My passion is spreading ideas about the future of customer experience. I believe in the combination of common sense, new technologies, an empathic human touch, playing the long-term game and taking your social responsibility to win the hearts and business of customers over and over again. I am the author of multiple international bestselling books including ‘The Conversation Manager’, ‘When Digital Becomes Human’, ‘Customers the Day after Tomorrow’, ‘The Offer You Can’t Refuse’ and a technology thriller called Eternal.

Channel Info

Performance

Topics

Content Breakdown