About

As the first Japanese airline to venture overseas, our predecessors have passed down values that have become one with who we are as an airline. These include the technical knowledge and wisdom gained through our rich history, an uncompromising spirit, and an incredible determination to support the dreams and the people who have them. At Japan Airlines, the heart of our service is Omotenashi (おもてなし), known as the warmth of Japanese hospitality. In embracing omotenashi, we establish a completely selfless approach to receiving our customers by perfecting the balance of attentive care and unobtrusiveness. Awarded as one of the most punctual major international airlines, a certified 5-Star Airline by Skytrax and the best airline in Japan by TripAdvisor’s Travelers' Choice Awards, Japan Airlines is committed to providing customers with the highest levels of flight safety and quality in every aspect of its service and aims to become among the most preferred airlines in the world.

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