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Africa Digital Leadership
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About
Africa Digital Leadership, which is led by Chris Bitti, offers an educational platform that covers all aspects of Customer Engagement. This includes Mystery Shopping, UX, Contact Center Technology, Training, and CX strategies. Customer Experience is a valuable tool that successful companies utilize to stand out in a crowded market. Our objective is to equip consultants and organizations with the necessary tools to institutionalise Customer Experience into their operations. Key Topics: Customer Experience, Customer journeys, Contact Centre Software, CX Agent training, Digital Customer Care, Customer Service, Spatial design, Service Design, Digital Strategy, Digital Marketing, Digital Transformation, Practical discussions with with experts, Digital Training.
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Engagement is 0.6× category avg. Brands pay a premium for channels whose audiences actually interact.
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